Luma does not stop spinning blue during setup

During setup, your Luma should spin blue for up to 3 minutes and then turn solid blue. This is a normal step in the initial setup process; however if the Luma continues to spin blue and does not turn solid blue, we suggest you factory reset your Luma.

You can do this by inserting a paper clip (or something similar) into the pin hole on the back of the Luma (see image below)*. Please hold for 10-15 seconds and then release. The Luma will have a Red flashing LED Ring indicating that the reset was complete. The Luma should then spin blue and then eventually go solid. 

*Please ensure that the power is still connected to the Luma before issuing a factory reset.

If the light ring goes solid blue after the factory reset, please hit the back button above to return to the app.

If you are still experiencing problems after applying the factory reset, please contact technical support at 8006845862 and a specialist will assist you.

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