Luma spins and goes dark when I first set it up?

During setup, your Luma should spin blue for up to 3 minutes and then turn solid blue. If your Luma spins blue and goes dark or does not turn solid blue, we recommend applying a factory reset.

You can do this by inserting a paper clip (or something similar) into the pin hole on the back of the Luma (see image below)*. Please hold for 10-15 seconds and then release. The Luma will have a Red flashing LED Ring indicating that the reset was complete. The Luma should then spin blue and then eventually go solid.

* Please ensure that the power is still connected to the Luma before issuing a factory reset.

If the light ring goes solid blue after the factory reset, please hit the back button to return to the app.

 

If you are still experiencing problems after applying the factory reset, please feel free to reach out to Support via email at [email protected], via phone at 800.684.LUMA, or via live Chat through the Luma app directly. 

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