Why do my Lumas show WiFi Enabled instead of Online?

 

We changed Online/Offline to WiFi Enabled green or WiFi Enabled grey to offer a more dynamic approach to helping you understand your Luma network.  

WiFi enabled green means WiFi is up in your home and all services to our cloud are running as they should.

 

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WiFi enabled grey means WiFi is running and available in your home (via LAN connectivity) and one or more services to our cloud is down.  

Luma services being up or down have no affect on WiFi being up or down to you as a user. You should be able to reach different devices on the network regardless of actual internet connectivity. 

 

If you have any other questions, please feel free to reach out to Support via email at [email protected], via phone at 800.684.LUMA, or via live Chat through the Luma app directly. 

 

 

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