During setup there are a series of potential errors that you may encounter depending on a variety of factors. If you see the following error, then please follow the steps below.
"We've run into a problem connecting to your Luma."
This error typically occurs when you are too far from the device being configured.
We suggest standing within 5 feet of Luma during the setup process. The light ring on the Luma should be spinning blue. If not, please make sure the Luma is plugged into a power source.