In rare cases, a factory reset may be necessary for a Luma. However, a customer should not reset a Luma unless advised to by a Luma Support Engineer.
The Luma can be reset by inserting a pin into the reset port on the back and holding in place for 10 seconds. After 10 seconds, the pin should be released. Once released, the front of the Luma will flash red within 10 seconds to indicate successful reset.
* Note the reset will only apply if the Luma is plugged into power. If you do not see the Luma flash red, unplug and reconnect power to the Luma. Then wait two minutes and reattempt.